Support Center

The ICOM team provides 24/7 technical and operational support — from initial onboarding to every small question in daily use.

Support channels

Frequently asked questions

How long does onboarding take?

With lean data (product catalog, staff, branches) a company can go live within a day: create the company, add branches, assign permissions and start creating orders. The ICOM team guides you through setup directly.

Is my data safe?

The system can run on your company's own infrastructure (VPS) — data stays under your control, with automatic scheduled backups and a full audit log of every important action.

What do my employees need to install?

Nothing for the web — just a browser and an account. The employee mobile app is available on the App Store and Google Play with instant push notifications.

What if I hit a bug or need a new feature?

Call the hotline or email us with a description and screenshots — the technical team responds 24/7. Feature requests are logged and answered with a clear roadmap.

Need help right now?

Call 0348252141 or email cannh.99@gmail.com — we are always available.

Email support